LexiDock Support
Most LexiDock features are local-first. These checks solve the most common setup and activation issues.
Selection card does not appear
Open the LexiDock toolbar popup and make sure Selection card is not paused. If you use Small button mode, select text and click the small LexiDock trigger to open the full card.
Pro activation or device limit
Open Settings → Advanced → LexiDock Pro. Paste the license key from your purchase receipt. Active Pro licenses can show the devices currently using the license and deactivate an older device. If all device slots are already used on a new browser, LexiDock can replace the least-recently-used device only after you explicitly confirm that action.
Scanned PDF text cannot be selected
Open the PDF in LexiDock and start OCR for image-only pages. The original PDF stays local; LexiDock sends only the rendered page image required for the OCR action.
Vocabulary or Reading Memory is not syncing
Cloud sync is optional and off by default. Confirm that Pro is active and enable the relevant sync option explicitly. Your local data remains available even when sync is disabled.
Need more help?
Email support@xuworks.cn and include the browser version, LexiDock version, the feature involved, and the error text you see. Do not send your license key, API key, or payment-card details.